Frequently Asked Questions

Everything you need to know about your TCL experience.

How can I track my order status?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.

What is the return policy for TCL televisions and appliances?

We offer a 30-day return window for products purchased directly from our store. Items must be in their original packaging and include all accessories to be eligible for a full refund.

Do TCL products come with a manufacturer warranty?

Yes, most TCL electronics include a one-year limited warranty covering defects in materials and workmanship. Specific warranty terms may vary by product category.

What should I do if my product arrives damaged?

If your item arrives with visible damage, please contact our Support Team within 48 hours of delivery. We will arrange for a replacement or a full refund at no additional cost to you.

Does TCL North America offer professional installation services?

We partner with third-party service providers to offer professional wall-mounting and setup services for our large-screen TVs. You can add these services to your cart during the checkout process.

Which payment methods are accepted on your website?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Affirm for qualifying purchases.